Please allow 3-5 working days for deliveries within the UK.
Deliveries to Europe may take 5-10 working days.
All other destinations may take between 10-20 working days.
For orders outside the UK, you may incur additional import duties and customs charges. These are levied at the port of entry and are your responsibility as the customer.
Refusal to pay the local import duties and taxes will result in the products either being:
- Destroyed by customs
- Product(s) being returned to Bonnie Blu at your cost.
In the rare instance that your local customs office refuses the goods into your country then the above also applies.
If your product has not arrived within the timescales above and you have received no update from the delivery agent, then please contact us immediately and we can advise you further.
It is important that we lodge an ‘item not received’ with our couriers in a timely manner. This is normally within 28 days of dispatch.
Should you not contact us to make us aware that the item has not arrived and the 28 days pass then we are unable to offer a refund or replacement.
RECEIPT OF DELIVERY
If our delivery partner tries to deliver your order and you are unavailable, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.
It should be noted that orders placed after 3:30 pm on weekdays, at the weekend, or during the UK bank holidays are restricted due to limitations on collections and deliveries from our delivery partners. Any orders received on a weekend prior to a bank holiday will be despatched the next postal collection day (usually Tuesday) as there is no postal collection on bank holidays. We recommend that you do not choose the express delivery option for any product(s) ordered before these public holidays.
We will do our best to deliver your product(s) according to our delivery times but cannot guarantee the times during busy periods such as the lead up to Christmas and holiday periods.
In cases where tracking numbers are provided we will pass this information on to you so you can log into the respective site to see where you order is in the delivery process.
Delivery times are approximate and are not guaranteed unless it is confirmed by us in writing. We cannot accept returns on made to order items unless we implicitly agreed in writing to deliver by a particular date and failed to do so. Bonnie Blu can accept no responsibility for any indirect costs related to delivery time.
Please note that orders placed may be delivered with any courier or postal service at the discretion of the company.
If you have any queries or concerns please get in touch with us for more information by filling out the form in the Contact Us section or email us at [email protected].
All timescales provided are based on orders placed Monday-Thursday before 3:30 pm (GMT).
Shipping rates are calculated at the basket during checkout based on the size and weight of your parcel and your destination country and are subject to change at any time.
Please note if you pay to have the product(s) returned to us that will be at your cost.
It shall remain the responsibility of you, the purchaser, to check the import laws regarding your order.
Timescales and costs can vary, so if you are experiencing any issues, or time is of the essence, please contact us for more information.