• info@bonnieblu.co.uk

delivery

Bonnie Blu

DELIVERY TIMES AND RATES

We do not have standard pricing for deliveries so we ask that you check the delivery options available on the product you have selected as the delivery times and rates are determined by the:

  • Delivery option you have selected
  • Dimensions and weight of your parcel
  • Your location

Please make sure that you have provided us with the full correct postal address (including country) and your preferred delivery option to ensure that you receive your delivery within the timeframe selected and are charged the correct postage. 

Your product may not be delivered until the correct postage is paid.

INTERNATIONAL DELIVERY

Please allow 3-5  working days for deliveries within the UK.

Deliveries to Europe may take 5-10 working days.

All other destinations may take between 10-20 working days.

For orders outside the UK, you may incur additional import duties and customs charges. These are levied at the port of entry and are your responsibility as the customer.
Refusal to pay the local import duties and taxes will result in the products either being:

  • Destroyed by customs
  • Product(s) being returned to Bonnie Blu at your cost. 

In the rare instance that your local customs office refuses the goods into your country then the above also applies.

DELAYED PRODUCTS

If your product has not arrived within the timescales above and you have received no update from the delivery agent, then please contact us immediately and we can advise you further.

It is important that we lodge an ‘item not received’ with our couriers in a timely manner. This is normally within 28 days of dispatch.

Should you not contact us to make us aware that the item has not arrived and the 28 days pass then we are unable to offer a refund or replacement.

RECEIPT OF DELIVERY

If our delivery partner tries to deliver your order and you are unavailable, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.

It should be noted that orders placed after 3:30 pm on weekdays, at the weekend, or during the UK bank holidays are restricted due to limitations on collections and deliveries from our delivery partners.  Any orders received on a weekend prior to a bank holiday will be despatched the next postal collection day (usually Tuesday) as there is no postal collection on bank holidays. We recommend that you do not choose the express delivery option for any product(s) ordered before these public holidays.

We will do our best to deliver your product(s) according to our delivery times but cannot guarantee the times during busy periods such as the lead up to Christmas and holiday periods. 

In cases where tracking numbers are provided we will pass this information on to you so you can log into the respective site to see where you order is in the delivery process.

Delivery times are approximate and are not guaranteed unless it is confirmed by us in writing. We cannot accept returns on made to order items unless we implicitly agreed in writing to deliver by a particular date and failed to do so. Bonnie Blu can accept no responsibility for any indirect costs related to delivery time.

Please note that orders placed may be delivered with any courier or postal service at the discretion of the company.

IMPORTANT INFORMATION

If you have any queries or concerns please get in touch with us for more information by filling out the form in the Contact Us section or email us at info@bonnieblu.co.uk.

All timescales provided are based on orders placed Monday-Thursday before 3:30 pm (GMT).

Shipping rates are calculated at the basket during checkout based on the size and weight of your parcel and your destination country and are subject to change at any time.

Please note if you pay to have the product(s) returned to us that will be at your cost. 

It shall remain the responsibility of you, the purchaser, to check the import laws regarding your order.

Timescales and costs can vary, so if you are experiencing any issues, or time is of the essence, please contact us for more information.

EU CUSTOMERS

The UK left the European Union on 31 January 2020. The transition period that was in place ended on 31 December 2020.

As a result, there are changes to your consumer rights when buying online from businesses in the UK. This is the case even though the EU and UK have agreed a Trade and Cooperation Agreement.

From 1 January 2021, you should be aware of the following changes:

 

  • Additional import charges and Value Added Tax (VAT) apply when you buy from websites in the UK (depending on the value of the items and where the product is manufactured).
  • EU consumer protection legislation may no longer apply, instead your consumer rights will be set down in UK law.
  • It may be more difficult to resolve a dispute with a UK business.

 

You may wish to check your own local rules on bringing goods in from outside the EU. The table below is a guide:

Value limits Taxes and charges due Additional information
Packages valued
€22 or less.
Low Value Consignment Relief (LVCR)
You do not have to pay any additional import charges.
Value is based on customs value.

This means the cost of the item(s) plus transport, insurance and handling charges.
Packages valued more than €22
You have to pay VAT at the same rate that applies if they were bought in Ireland (the standard rate of VAT for most items is currently 21%).
This is the case even if you are charged UK VAT on your purchase. You may be able to get a refund of the VAT from the supplier.
Value is based on customs value.

This means the cost of the item(s) plus transport, insurance and handling charges.
Packages valued more than €150
You may also have to pay customs duty.
You don’t have to pay customs duty on products that are made in the UK.


You may have to pay customs duty if the products are manufactured outside the UK. The rate of duty depends on the category of product.
Value is based on intrinsic value.

This means the cost of the items alone, excluding transport, insurance and handling charges.